Your Software, AI & Digital Transformation Questions, Answered - Noria Technologies | Your Digital Transformation Partner

Name: Noria Technologies LTD
Address: Nairobi, KE
Telephone: +254 729 448 449
Price range: $$

Question 1

How much does website maintenance cost in Kenya?

Accepted Answer

Website maintenance in Kenya starts from KES 10,000/month for basic support including hosting, security, and backups. Our Growth package (KES 30,000/month) is most popular for growing businesses, while enterprise support starts from KES 75,000/month. All packages include hosting, security monitoring, daily backups, and dedicated technical support.

Question 2

What is website maintenance and why do businesses need it?

Accepted Answer

Website maintenance includes regular updates, security monitoring, backups, performance optimization, and technical support. Businesses need it to keep websites secure, fast, and functioning properly. Without maintenance, websites become vulnerable to hackers, lose search engine rankings, and provide poor user experience that costs you customers.

Question 3

Do you provide WordPress maintenance services in Kenya?

Accepted Answer

Yes! We provide comprehensive WordPress maintenance including plugin updates, security monitoring, backup management, performance optimization, and content updates. We also maintain Shopify, custom websites, and any other platform your business uses - we work with all technologies.

Question 4

What happens if my website goes down or gets hacked?

Accepted Answer

We provide 24/7 monitoring and rapid response. If your website goes down, we'll restore it from our daily backups within hours. For security issues, we immediately secure your site, remove malware, implement additional protection measures, and ensure your business stays online.

Question 5

Can you take over websites built by other developers in Kenya?

Accepted Answer

Absolutely! We specialize in taking over websites built by other developers or agencies. We work with WordPress, Shopify, custom PHP, React, Node.js, and any other technology. We'll assess your current setup and ensure seamless ongoing support without disruption to your business.

Question 6

Do you help with M-Pesa integration and payment gateway maintenance?

Accepted Answer

Yes! We maintain and troubleshoot M-Pesa integrations, card payment gateways (Stripe, PayPal, Flutterwave), and other payment systems. This includes monitoring transaction failures, updating API connections, and ensuring smooth payment processing for your e-commerce business.

Question 7

Top website maintenance company near me in Nairobi - why choose Noria?

Accepted Answer

Noria Technologies is rated as one of the best website maintenance providers in Nairobi. We offer 24/7 monitoring, rapid response times, transparent pricing, and work with all website technologies. Unlike freelancers, we provide consistent team support and guaranteed service levels for your business.

Question 8

My website is down and I need emergency help right now

Accepted Answer

Contact us immediately via WhatsApp (+254 729 448 449) for emergency website support. We provide same-day response for critical website outages, security breaches, and technical emergencies. Our team can usually restore websites from backups within hours to minimize business disruption.

Question 9

How much does a website cost in Kenya?

Accepted Answer

Website costs in Kenya vary by complexity: Simple business websites start from KES 45,000, e-commerce platforms from KES 200,000, and custom web applications from KES 500,000+. We provide detailed quotes after understanding your specific needs, timeline, and feature requirements.

Question 10

How long does it take to build a website in Kenya?

Accepted Answer

Timeline depends on complexity: Simple business websites take 2-4 weeks, e-commerce platforms 4-8 weeks, and custom applications 8-16 weeks. We provide detailed project timelines with milestones so you can track progress and plan your business launch accordingly.

Question 11

Do you build mobile-friendly websites?

Accepted Answer

All our websites are mobile-first and responsive, working perfectly on phones, tablets, and desktops. With 80% of Kenya internet users on mobile, we ensure your website provides excellent experience across all devices and loads quickly even on slow connections.

Question 12

Can you integrate M-Pesa payments into my website?

Accepted Answer

Yes! We integrate M-Pesa STK Push, PayBill, and Buy Goods services into websites and e-commerce platforms. We also integrate other payment gateways like Stripe, Flutterwave, and PayPal to give your customers multiple payment options for better conversion rates.

Question 13

Do you redesign existing websites?

Accepted Answer

Yes, we redesign outdated websites to modern standards with better performance, mobile responsiveness, and user experience. We can work with your existing content and domain while completely upgrading the design, functionality, and performance of your website.

Question 14

What technologies do you use for web development?

Accepted Answer

We use modern technologies including React, Next.js, Node.js, Python, and PHP for custom development. For content management, we work with WordPress, Shopify, and custom CMS solutions. We choose the best technology stack based on your specific business needs and requirements.

Question 15

WordPress alternatives - what's better than WordPress for business websites?

Accepted Answer

Custom React/Next.js websites offer better performance, security, and unique functionality compared to WordPress. While WordPress is good for content-heavy sites, modern custom development provides faster loading speeds, better SEO, enhanced security, and unique user experiences that WordPress themes can't match.

Question 16

Shopify vs custom e-commerce - which is better for Kenyan businesses?

Accepted Answer

Custom e-commerce development offers better M-Pesa integration, lower transaction fees, and complete control over functionality. While Shopify is good for quick setups, custom solutions provide better payment gateway integration, no monthly platform fees, and features specifically designed for Kenyan market needs.

Question 17

How much does web development cost in Kenya?

Accepted Answer

Web development costs in Kenya start from KES 45,000 for business websites. E-commerce websites start from KES 200,000. Advanced marketing websites start from KES 150,000. Final pricing depends on features, design complexity, and timeline. We provide transparent quotes with no hidden costs.

Question 18

Best web development company in Nairobi - why choose Noria Technologies?

Accepted Answer

We combine modern technology (React, Next.js) with local market knowledge. Unlike freelancers, we provide consistent support, guaranteed timelines, and long-term partnership. Based in Nairobi, we understand Kenyan business needs and deliver international-quality websites.

Question 19

Do you build responsive websites that work on mobile phones?

Accepted Answer

Yes! All our websites use responsive design, automatically adjusting to look perfect on smartphones, tablets, and desktops. This is crucial since most Kenyan internet users browse on mobile devices. We test across all device types.

Question 20

WordPress vs custom website development - which is better?

Accepted Answer

Custom websites (React/Next.js) offer better performance, security, and unique functionality. WordPress is good for content-heavy sites. For most Kenyan businesses, we recommend custom development for faster loading, better SEO, and unique brand experience.

Question 21

Do you provide e-commerce website development with M-Pesa integration?

Accepted Answer

Yes! We build complete e-commerce websites with M-Pesa, Airtel Money, card payments, and international gateways. Includes inventory management, customer accounts, order tracking, and admin dashboards. Perfect for businesses selling products online in Kenya.

Question 22

What web development technologies do you use?

Accepted Answer

We use modern technologies: React, Next.js, TypeScript, and Tailwind CSS for frontend. Backend: Node.js, Laravel, Python, or PHP. We also work with WordPress, Shopify when appropriate. All websites are built for speed, security, and SEO.

Question 23

Can you redesign my existing website?

Accepted Answer

Yes! We redesign outdated websites with modern design, better performance, and improved user experience. We can preserve your existing content and SEO rankings while completely upgrading the design, functionality, and mobile responsiveness of your website.

Question 24

Why do my business emails go to spam folders?

Accepted Answer

Emails go to spam due to poor domain configuration, missing SPF/DKIM records, or using unreliable email providers. We set up professional email with proper DNS configuration, spam prevention, and reliable providers like Google Workspace or Microsoft 365 to ensure maximum deliverability.

Question 25

What is the difference between Gmail and Google Workspace?

Accepted Answer

Gmail is free personal email, while Google Workspace is professional business email with your domain (@yourbusiness.com), enhanced security, admin controls, and business features. Google Workspace costs $6-18 per user monthly but provides professional credibility and better email deliverability.

Question 26

Can you migrate emails from one provider to another?

Accepted Answer

Yes! We handle complete email migrations from any provider (Gmail, Yahoo, Outlook, cPanel email) to professional business email platforms. We ensure zero data loss and minimal downtime during the migration process, preserving all your important email history.

Question 27

How do I set up professional email addresses for my team?

Accepted Answer

We set up professional email addresses (team@yourbusiness.com, sales@yourbusiness.com) with Google Workspace, Microsoft 365, or Zoho Workplace. This includes domain configuration, user account creation, security setup, and training your team on using the new professional email system.

Question 28

What email provider is best for businesses in Kenya?

Accepted Answer

Google Workspace is most popular for its reliability and integration with other tools. Microsoft 365 is excellent for businesses using Office applications. Zoho Workplace offers good value for smaller businesses. We recommend based on your business size, budget, and specific needs.

Question 29

My business emails are not working - urgent email support needed

Accepted Answer

We provide emergency email support for businesses experiencing email outages, delivery failures, or security issues. Contact us immediately via WhatsApp (+254 729 448 449) for urgent email problems. We can usually diagnose and resolve email issues within hours to restore your business communications.

Question 30

Best email provider near me in Kenya - which is most reliable?

Accepted Answer

Google Workspace is the most reliable email provider for Kenyan businesses, offering 99.9% uptime, excellent support, and seamless integration. Microsoft 365 is also highly reliable for Office users. We're local partners who can provide immediate support and setup for both platforms.

Question 31

Outlook vs Gmail for business - which is better for Kenyan companies?

Accepted Answer

Both are excellent choices. Gmail (Google Workspace) offers better integration with Google tools, simpler interface, and excellent spam filtering. Outlook (Microsoft 365) integrates perfectly with Office applications and offers advanced calendar features. We help you choose based on your existing tools and preferences.

Question 32

How to get professional business email address?

Accepted Answer

We set up professional email addresses (like you@yourbusiness.com) using Google Workspace, Microsoft 365, or Zoho Workplace. Process includes domain verification, DNS configuration, email account creation, and training. Setup takes 1-2 days with full migration support.

Question 33

Business email setup cost - what should I expect?

Accepted Answer

Business email setup costs: Zoho Workplace (free plan) setup KES 5,000-10,000. Google Workspace setup KES 8,000-15,000. Microsoft 365 setup KES 10,000-20,000. Email migration from existing systems KES 5,000-15,000. All prices include domain configuration and training.

Question 34

Why are my business emails going to spam folders?

Accepted Answer

Common reasons: missing SPF/DKIM/DMARC records, poor domain reputation, shared hosting issues, lack of email authentication, and using personal email for business. We fix all authentication issues and improve email deliverability to ensure your emails reach customers' inboxes.

Question 35

Google Workspace vs Microsoft 365 vs Zoho Workplace - which is best for Kenyan businesses?

Accepted Answer

Google Workspace: Best for collaboration and integration. Microsoft 365: Excellent for businesses using Windows/Office. Zoho Workplace: Cost-effective with free plan option. We recommend based on your business size, budget, and existing tools. All work perfectly.

Question 36

Can I use my existing domain for professional business email?

Accepted Answer

Yes! We can set up business email using your existing domain (yourcompany.co.ke or .com). If you don't have a domain, we help register one. Process includes DNS configuration, email account setup, and ensuring proper email authentication for deliverability.

Question 37

How long does business email migration take?

Accepted Answer

Business email migration timeline: Simple setups 1-2 days, complex migrations with multiple users 3-5 business days. We ensure zero downtime, complete data integrity, and all emails, contacts, and calendars are safely transferred to the new system.

Question 38

What happens to my existing emails during migration?

Accepted Answer

All existing emails, contacts, and calendars are safely migrated to your new business email system. We use professional migration tools to ensure no data is lost. Your email addresses stay the same, so clients won't notice any change.

Question 39

Do you provide ongoing business email support?

Accepted Answer

Yes! We offer ongoing email support including troubleshooting, user management, security monitoring, backup services, and new staff training. Email support packages start from KES 3,000/month depending on your business needs and number of users.

Question 40

Can I access my business email on my phone and computer?

Accepted Answer

Absolutely! We configure business email to work on all devices: smartphones (iPhone/Android), tablets, laptops, and desktops. We support Outlook, Apple Mail, Gmail app, and provide webmail access so you can check email from anywhere with internet.

Question 41

What is Zoho Workplace free plan and is it good for small businesses?

Accepted Answer

Zoho Workplace free plan includes professional email addresses (you@yourbusiness.com), starts at 5GB storage per user, ad-free experience, webmail access, mobile apps, and basic collaboration tools. Perfect for small businesses starting out, with easy upgrade options as you grow.

Question 42

How do you ensure my business emails are secure?

Accepted Answer

We implement comprehensive email security: SPF/DKIM/DMARC authentication, SSL encryption, advanced spam filtering, phishing protection, two-factor authentication, and regular security audits. Plus user training on email security best practices for your team.

Question 43

Can you help migrate from Gmail personal to business email?

Accepted Answer

Yes! We specialize in migrating from personal Gmail, Yahoo, or other free email services to professional business email. We transfer all emails, contacts, and ensure your business has a professional image with you@yourbusiness.com addresses.

Question 44

Do you help with email marketing setup for Kenyan businesses?

Accepted Answer

Yes! We can integrate your business email with email marketing tools, set up proper authentication for marketing emails, configure newsletter systems, and ensure your marketing emails don't go to spam. This helps with customer communication and business growth.

Question 45

What if my business email stops working - do you provide emergency support?

Accepted Answer

Yes! We provide emergency email support to get your business communications back online quickly. Our support packages include rapid response for email outages, troubleshooting, and 24/7 monitoring to prevent issues before they affect your business.

Question 46

Can you set up shared email addresses like info@company.com or sales@company.com?

Accepted Answer

Absolutely! We set up shared email addresses (info@, sales@, support@yourcompany.com) that multiple team members can access. Includes proper folder organization, email forwarding rules, and access management for team collaboration.

Question 47

How much does bulk SMS cost in Kenya?

Accepted Answer

Bulk SMS pricing in Kenya: Starting from KES 0.50 per message depending on volume. Premium sender ID KES 7,500-22,500 one-time setup. Volume discounts available: 1-25,000 SMS (KES 0.80/SMS), 25,001-100,000 SMS (KES 0.70/SMS), 100,001-500,000 SMS (KES 0.60/SMS), 500,001+ SMS (KES 0.50/SMS). No monthly fees, pay only for what you send. M-Pesa payment accepted.

Question 48

Best bulk SMS service in Kenya - why choose Noria Technologies?

Accepted Answer

We offer: 99.9% delivery rate to all Kenyan networks (Safaricom, Airtel, Telkom), premium sender IDs, real-time delivery reports, 24/7 support, API integration, personalization, scheduling, and competitive pricing. Based in Nairobi with local support team and instant account activation.

Question 49

What is the SMS delivery rate for Kenyan networks?

Accepted Answer

We achieve 99.9% delivery rate across all Kenyan mobile networks: Safaricom, Airtel Kenya, and Telkom Kenya. Messages are delivered within 1-30 seconds during normal network conditions. We provide real-time delivery reports showing delivered, pending, and failed messages with reasons.

Question 50

Can I use my company name as SMS sender ID in Kenya?

Accepted Answer

Yes! We register premium sender IDs (alphanumeric names like 'YourBrand') with Kenyan mobile operators. Setup takes 3-5 business days and costs KES 7,500-22,500 one-time fee. Sender IDs increase brand recognition and trust, perfect for marketing and customer communications.

Question 51

How do I integrate bulk SMS with my website or mobile app?

Accepted Answer

We provide REST API with comprehensive documentation for easy integration. Send SMS from any programming language (PHP, Python, Java, JavaScript, etc). Common integrations: OTP verification, order confirmations, payment alerts, booking reminders. Technical support included for implementation.

Question 52

Can I send personalized SMS messages to customers?

Accepted Answer

Absolutely! Use dynamic fields like {Name}, {Amount}, {Date} to personalize each message. Upload CSV/Excel with customer data or use our API for real-time personalization. Perfect for: personalized offers, payment reminders with amounts, appointment confirmations with dates and times.

Question 53

What types of SMS can I send with your service?

Accepted Answer

Send any business SMS: Marketing campaigns, promotional offers, transactional alerts (M-Pesa, orders), OTP/2FA verification codes, appointment reminders, delivery notifications, event invitations, customer surveys, payment reminders, stock alerts, and emergency notifications.

Question 54

Do you provide SMS delivery reports and analytics?

Accepted Answer

Yes! Real-time delivery reports show: delivered count, pending messages, failed messages with reasons, delivery timestamps, network operator data. Analytics dashboard displays: campaign performance, delivery rates, response rates, peak sending times, cost analysis.

Question 55

Can I schedule SMS messages for later delivery?

Accepted Answer

Yes! Schedule SMS for specific date and time or send immediately. Features: bulk scheduling for campaigns, timezone-aware delivery, recurring messages (daily, weekly, monthly), optimal time recommendations based on response rates. Perfect for marketing campaigns and reminders.

Question 56

How do I buy SMS credits and what payment methods do you accept?

Accepted Answer

Buy SMS credits via: M-Pesa (instant activation), bank transfer, card payments. Minimum purchase KES 5,000. Credits never expire. Volume discounts automatically applied. Instant SMS balance updates. Monthly invoicing available for corporate clients with credit terms.

Question 57

Can I send bulk SMS to international numbers?

Accepted Answer

Yes! Send SMS to 200+ countries worldwide. International SMS pricing varies by country: East Africa (Uganda, Tanzania, Rwanda) from KES 2.50/SMS, rest of Africa KES 4-8/SMS, global rates KES 5-12/SMS. Delivery reports included for all destinations.

Question 58

What is the character limit for SMS messages?

Accepted Answer

Standard SMS: 160 characters (single message). Long SMS: up to 1,530 characters (charged as multiple messages - 306 characters per part for concatenated SMS). Unicode (Swahili, special characters): 70 characters per message. Our platform automatically calculates message parts and costs.

Question 59

Do you support two-way SMS and SMS shortcodes?

Accepted Answer

Yes! Two-way SMS allows customers to reply to your messages. We provide: shared shortcodes (affordable), dedicated shortcodes (premium branding), keyword-based campaigns, automated responses, inbox management, conversation history. Perfect for surveys, contests, customer service.

Question 60

Can I send OTP and verification codes via SMS?

Accepted Answer

Yes! Our platform is perfect for OTP/2FA: High priority routing (10-second delivery), numeric sender IDs for better delivery, API integration with your authentication system, templates for verification codes, delivery confirmation, resend capabilities. Widely used by fintech, e-commerce, and SaaS.

Question 61

What industries use your bulk SMS service in Kenya?

Accepted Answer

Used by: Retail (promotions, sales alerts), Fintech (M-Pesa notifications, loan reminders), Healthcare (appointment reminders), Education (exam alerts, fee reminders), Real Estate (property alerts), Hospitality (booking confirmations), Logistics (delivery updates), NGOs (community alerts).

Question 62

How quickly can I start sending bulk SMS?

Accepted Answer

Instant activation! Register account, verify business details (15 minutes), buy SMS credits via M-Pesa, start sending immediately. Premium sender ID registration takes 3-5 days. API access provided instantly with documentation and code samples. 24/7 support for setup assistance.

Question 63

Do you comply with Kenya's SMS regulations and data protection laws?

Accepted Answer

Yes! Fully compliant with: Kenya Data Protection Act, Communications Authority of Kenya (CA) regulations, GDPR standards. We enforce: opt-out mechanisms, consent requirements, data encryption, secure storage, spam prevention. All sender IDs registered with Kenyan operators.

Question 64

Can I integrate bulk SMS with M-Pesa for payment notifications?

Accepted Answer

Yes! Popular use case. Send automated SMS when: Customer makes M-Pesa payment, B2C disbursements processed, payment reminders, receipt confirmations. We integrate with M-Pesa API to trigger SMS based on transaction events. Includes transaction details in messages.

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