Frequently Asked Questions

Website maintenance in Kenya starts from KES 10,000/month for basic support including hosting, security, and backups. Our Growth package (KES 30,000/month) is most popular for growing businesses, while enterprise support starts from KES 75,000/month. All packages include hosting, security monitoring, daily backups, and dedicated technical support.

Website maintenance includes regular updates, security monitoring, backups, performance optimization, and technical support. Businesses need it to keep websites secure, fast, and functioning properly. Without maintenance, websites become vulnerable to hackers, lose search engine rankings, and provide poor user experience that costs you customers.

Yes! We provide comprehensive WordPress maintenance including plugin updates, security monitoring, backup management, performance optimization, and content updates. We also maintain Shopify, custom websites, and any other platform your business uses - we work with all technologies.

We provide 24/7 monitoring and rapid response. If your website goes down, we'll restore it from our daily backups within hours. For security issues, we immediately secure your site, remove malware, implement additional protection measures, and ensure your business stays online.

Absolutely! We specialize in taking over websites built by other developers or agencies. We work with WordPress, Shopify, custom PHP, React, Node.js, and any other technology. We'll assess your current setup and ensure seamless ongoing support without disruption to your business.

Yes! We maintain and troubleshoot M-Pesa integrations, card payment gateways (Stripe, PayPal, Flutterwave), and other payment systems. This includes monitoring transaction failures, updating API connections, and ensuring smooth payment processing for your e-commerce business.

Noria Technologies is rated as one of the best website maintenance providers in Nairobi. We offer 24/7 monitoring, rapid response times, transparent pricing, and work with all website technologies. Unlike freelancers, we provide consistent team support and guaranteed service levels for your business.

Contact us immediately via WhatsApp (+254 729 448 449) for emergency website support. We provide same-day response for critical website outages, security breaches, and technical emergencies. Our team can usually restore websites from backups within hours to minimize business disruption.

Website costs in Kenya vary by complexity: Simple business websites start from KES 45,000, e-commerce platforms from KES 200,000, and custom web applications from KES 500,000+. We provide detailed quotes after understanding your specific needs, timeline, and feature requirements.

Timeline depends on complexity: Simple business websites take 2-4 weeks, e-commerce platforms 4-8 weeks, and custom applications 8-16 weeks. We provide detailed project timelines with milestones so you can track progress and plan your business launch accordingly.

All our websites are mobile-first and responsive, working perfectly on phones, tablets, and desktops. With 80% of Kenya internet users on mobile, we ensure your website provides excellent experience across all devices and loads quickly even on slow connections.

Yes! We integrate M-Pesa STK Push, PayBill, and Buy Goods services into websites and e-commerce platforms. We also integrate other payment gateways like Stripe, Flutterwave, and PayPal to give your customers multiple payment options for better conversion rates.

Yes, we redesign outdated websites to modern standards with better performance, mobile responsiveness, and user experience. We can work with your existing content and domain while completely upgrading the design, functionality, and performance of your website.

We use modern technologies including React, Next.js, Node.js, Python, and PHP for custom development. For content management, we work with WordPress, Shopify, and custom CMS solutions. We choose the best technology stack based on your specific business needs and requirements.

Custom React/Next.js websites offer better performance, security, and unique functionality compared to WordPress. While WordPress is good for content-heavy sites, modern custom development provides faster loading speeds, better SEO, enhanced security, and unique user experiences that WordPress themes can't match.

Custom e-commerce development offers better M-Pesa integration, lower transaction fees, and complete control over functionality. While Shopify is good for quick setups, custom solutions provide better payment gateway integration, no monthly platform fees, and features specifically designed for Kenyan market needs.

Emails go to spam due to poor domain configuration, missing SPF/DKIM records, or using unreliable email providers. We set up professional email with proper DNS configuration, spam prevention, and reliable providers like Google Workspace or Microsoft 365 to ensure maximum deliverability.

Gmail is free personal email, while Google Workspace is professional business email with your domain (@yourbusiness.com), enhanced security, admin controls, and business features. Google Workspace costs $6-18 per user monthly but provides professional credibility and better email deliverability.

Yes! We handle complete email migrations from any provider (Gmail, Yahoo, Outlook, cPanel email) to professional business email platforms. We ensure zero data loss and minimal downtime during the migration process, preserving all your important email history.

We set up professional email addresses ([email protected], [email protected]) with Google Workspace, Microsoft 365, or Zoho Workplace. This includes domain configuration, user account creation, security setup, and training your team on using the new professional email system.

Google Workspace is most popular for its reliability and integration with other tools. Microsoft 365 is excellent for businesses using Office applications. Zoho Workplace offers good value for smaller businesses. We recommend based on your business size, budget, and specific needs.

We provide emergency email support for businesses experiencing email outages, delivery failures, or security issues. Contact us immediately via WhatsApp (+254 729 448 449) for urgent email problems. We can usually diagnose and resolve email issues within hours to restore your business communications.

Google Workspace is the most reliable email provider for Kenyan businesses, offering 99.9% uptime, excellent support, and seamless integration. Microsoft 365 is also highly reliable for Office users. We're local partners who can provide immediate support and setup for both platforms.

Both are excellent choices. Gmail (Google Workspace) offers better integration with Google tools, simpler interface, and excellent spam filtering. Outlook (Microsoft 365) integrates perfectly with Office applications and offers advanced calendar features. We help you choose based on your existing tools and preferences.

Logo design in Kenya starts from KES 25,000 for complete starter brand packages including business cards. Professional brand packages start from KES 65,000 with comprehensive brand guidelines. Premium brand transformation packages start from KES 120,000. All packages include multiple design concepts and high-resolution files.

We provide complete brand identity services: logo design, business cards, letterheads, brochures, banners, company profiles, marketing materials, and brand guidelines. We also coordinate with trusted printers for physical materials and provide digital files for online use.

Logo and brand identity design typically takes 2-4 weeks. Simple logo projects can be completed in 1-2 weeks, while comprehensive brand packages with multiple materials take 3-6 weeks. Timeline depends on revisions and content readiness.

Yes! We coordinate with trusted printing partners in Nairobi and across Kenya for high-quality printing of business cards, brochures, banners, and other marketing materials. We provide print-ready files with specifications and can oversee the entire printing process.

Absolutely! We redesign outdated logos and refresh brand identities to modern standards. We can preserve brand recognition while updating colors, typography, and style to better represent your business and appeal to current customers.

Professional branding builds trust, credibility, and makes your business memorable. In competitive markets like Nairobi, strong branding helps customers choose you over competitors, justifies premium pricing, and creates lasting business relationships.

Yes! We design comprehensive marketing materials including brochures, flyers, banners, pull-up stands, business profiles, presentation templates, social media graphics, and any other marketing collateral your business needs to attract and convert customers.

We combine strategic thinking with creative design, understanding both global design trends and local Kenyan market preferences. Unlike freelancers, we provide consistent quality, meet deadlines, offer ongoing support, and ensure your brand works across all platforms and materials.

Custom software costs depend on complexity and features. Simple business applications start from KES 500,000, while enterprise systems can range from KES 2-10 million+. We provide detailed quotes after analyzing your requirements, expected user load, and integration needs.

We develop inventory management systems, CRM platforms, accounting software, booking systems, learning management systems, API integrations, mobile apps, and enterprise applications. We specialize in business automation solutions that streamline operations and increase efficiency.

Development timeline varies by complexity: Simple applications take 2-4 months, medium complexity systems 4-8 months, and enterprise applications 8-18 months. We provide detailed project plans with milestones and regular progress updates throughout development.

Yes! We provide ongoing maintenance, bug fixes, feature updates, and technical support for all custom software we develop. Support packages start from KES 25,000/month and include server maintenance, security updates, and user support to keep your software running smoothly.

Absolutely! We specialize in API integrations and system connections. We can integrate your custom software with accounting systems (QuickBooks, Sage), payment gateways, email marketing platforms, CRM systems, and any other business tools you currently use.

AI can automate customer service with chatbots, analyze customer data for better insights, automate repetitive tasks, improve inventory forecasting, enhance security with fraud detection, and provide personalized customer experiences. We help identify AI opportunities specific to your business.

We develop custom chatbots, predictive analytics systems, computer vision applications, natural language processing tools, recommendation engines, fraud detection systems, and automated decision-making platforms tailored to your specific business needs and industry requirements.

AI project costs vary significantly based on complexity. Simple chatbots start from KES 200,000, while advanced machine learning systems can range from KES 1-5 million+. We provide detailed cost estimates after understanding your specific AI requirements and expected outcomes.

Not always. While some AI solutions require large datasets, others can work with smaller, high-quality data. We can also help you collect and organize data, use pre-trained models, or start with simple AI implementations that grow with your data availability.

Cloud hosting uses multiple servers to host your website, providing better reliability, faster loading speeds, automatic scaling, and enhanced security compared to traditional hosting. Your website stays online even if one server fails, and you only pay for resources you actually use.

We optimize images, implement caching, use Content Delivery Networks (CDN), minimize code, choose fast hosting servers, and monitor performance continuously. Faster websites rank better on Google, reduce bounce rates, and provide better user experience especially for mobile users.

Yes! We handle complete website migrations from any hosting provider to faster, more reliable cloud hosting. We ensure zero downtime, preserve all data and emails, and optimize performance during the migration process for better speed and reliability.

Shared hosting puts multiple websites on one server, leading to slower speeds and downtime risks. Cloud hosting uses multiple servers, providing better performance, reliability, and security. Cloud hosting costs slightly more but offers significantly better website performance and uptime.

Contact us through our website form, WhatsApp (+254 729 448 449), or email ([email protected]). We'll schedule a consultation to understand your needs, provide a detailed proposal with pricing and timeline, and start your project once you're ready to proceed.

Yes! We work with businesses across Kenya (Mombasa, Kisumu, Eldoret, Nakuru) and internationally. Being remote-first, we provide the same quality service regardless of location. We conduct meetings via video calls and provide all services digitally, ensuring effective collaboration anywhere in the world.

We accept M-Pesa, bank transfers, and international payments via Wise or PayPal. For larger projects, we offer payment plans with milestones. We require 50% deposit to start projects, with remaining payments tied to project milestones and completion.

Yes! We provide comprehensive training for all websites, software, and systems we develop. This includes user manuals, video tutorials, live training sessions, and ongoing support to ensure your team can effectively use and manage the new systems.

We focus on business results, not just technology. We provide transparent pricing, reliable ongoing support, work with modern technologies, offer fixed-price packages for predictable costs, and maintain long-term partnerships with our clients rather than just project-based relationships.

Yes! We can provide case studies and references from similar businesses we've worked with (with their permission). We've helped businesses across various industries improve their digital presence, automate operations, and grow their revenue through technology solutions.

We work with restaurants, hotels, retail stores, clinics, schools, manufacturing companies, real estate agencies, law firms, consultancies, NGOs, fintech startups, and many other industries. Our solutions are tailored to each industry's specific needs and regulatory requirements.

We work with both businesses and individuals. Whether you're an entrepreneur, freelancer, consultant, artist, blogger, or someone who needs a personal website or digital solution, we provide the same professional service. Many of our individual clients later grow into successful businesses with our ongoing support.

Noria Technologies has been serving Kenyan businesses since our founding. We've grown from a startup to a trusted technology partner, helping hundreds of businesses across Kenya transform their operations through innovative digital solutions and ongoing support.

Noria Technologies is consistently rated as one of the top web development companies in Nairobi. We're based locally, understand Kenyan market needs, provide transparent pricing, offer ongoing support, and deliver international-quality websites. Unlike many providers, we maintain long-term partnerships with our clients.

We're recognized as a leading digital solutions provider in Kenya due to our comprehensive services, modern technology stack, local market expertise, transparent pricing, and proven track record. We focus on business results, not just technology, making us the preferred choice for growing businesses.

Yes! We provide emergency website repair services for broken websites, hacked sites, server issues, and critical errors. Contact us immediately via WhatsApp (+254 729 448 449) for urgent issues. We offer same-day response for critical website problems that affect your business operations.

For urgent projects, we can deliver simple business websites in 1-2 weeks and have express development packages available. We prioritize urgent projects and can work extended hours to meet tight deadlines. Contact us to discuss your timeline requirements and express development options.

We provide emergency email support for businesses experiencing email outages, delivery issues, or security problems. Contact us immediately at +254 729 448 449 for urgent email issues. We can usually resolve email problems within hours and provide temporary solutions to keep your business communications running.