Software, AI & Digital Transformation FAQs

Website maintenance in Kenya starts from KES 10,000/month for basic support including hosting, security, and backups. Our Growth package (KES 30,000/month) is most popular for growing businesses, while enterprise support starts from KES 75,000/month. All packages include hosting, security monitoring, daily backups, and dedicated technical support.

Website maintenance includes regular updates, security monitoring, backups, performance optimization, and technical support. Businesses need it to keep websites secure, fast, and functioning properly. Without maintenance, websites become vulnerable to hackers, lose search engine rankings, and provide poor user experience that costs you customers.

Yes! We provide comprehensive WordPress maintenance including plugin updates, security monitoring, backup management, performance optimization, and content updates. We also maintain Shopify, custom websites, and any other platform your business uses - we work with all technologies.

We provide 24/7 monitoring and rapid response. If your website goes down, we'll restore it from our daily backups within hours. For security issues, we immediately secure your site, remove malware, implement additional protection measures, and ensure your business stays online.

Absolutely! We specialize in taking over websites built by other developers or agencies. We work with WordPress, Shopify, custom PHP, React, Node.js, and any other technology. We'll assess your current setup and ensure seamless ongoing support without disruption to your business.

Yes! We maintain and troubleshoot M-Pesa integrations, card payment gateways (Stripe, PayPal, Flutterwave), and other payment systems. This includes monitoring transaction failures, updating API connections, and ensuring smooth payment processing for your e-commerce business.

Noria Technologies is rated as one of the best website maintenance providers in Nairobi. We offer 24/7 monitoring, rapid response times, transparent pricing, and work with all website technologies. Unlike freelancers, we provide consistent team support and guaranteed service levels for your business.

Contact us immediately via WhatsApp (+254 759 900 200) for emergency website support. We provide same-day response for critical website outages, security breaches, and technical emergencies. Our team can usually restore websites from backups within hours to minimize business disruption.

Website costs in Kenya vary by complexity: Simple business websites start from KES 45,000, e-commerce platforms from KES 200,000, and custom web applications from KES 500,000+. We provide detailed quotes after understanding your specific needs, timeline, and feature requirements.

Timeline depends on complexity: Simple business websites take 2-4 weeks, e-commerce platforms 4-8 weeks, and custom applications 8-16 weeks. We provide detailed project timelines with milestones so you can track progress and plan your business launch accordingly.

All our websites are mobile-first and responsive, working perfectly on phones, tablets, and desktops. With 80% of Kenya internet users on mobile, we ensure your website provides excellent experience across all devices and loads quickly even on slow connections.

Yes! We integrate M-Pesa STK Push, PayBill, and Buy Goods services into websites and e-commerce platforms. We also integrate other payment gateways like Stripe, Flutterwave, and PayPal to give your customers multiple payment options for better conversion rates.

Yes, we redesign outdated websites to modern standards with better performance, mobile responsiveness, and user experience. We can work with your existing content and domain while completely upgrading the design, functionality, and performance of your website.

We use modern technologies including React, Next.js, Node.js, Python, and PHP for custom development. For content management, we work with WordPress, Shopify, and custom CMS solutions. We choose the best technology stack based on your specific business needs and requirements.

Custom React/Next.js websites offer better performance, security, and unique functionality compared to WordPress. While WordPress is good for content-heavy sites, modern custom development provides faster loading speeds, better SEO, enhanced security, and unique user experiences that WordPress themes can't match.

Custom e-commerce development offers better M-Pesa integration, lower transaction fees, and complete control over functionality. While Shopify is good for quick setups, custom solutions provide better payment gateway integration, no monthly platform fees, and features specifically designed for Kenyan market needs.

Web development costs in Kenya start from KES 45,000 for business websites. E-commerce websites start from KES 200,000. Advanced marketing websites start from KES 150,000. Final pricing depends on features, design complexity, and timeline. We provide transparent quotes with no hidden costs.

We combine modern technology (React, Next.js) with local market knowledge. Unlike freelancers, we provide consistent support, guaranteed timelines, and long-term partnership. Based in Nairobi, we understand Kenyan business needs and deliver international-quality websites.

Yes! All our websites use responsive design, automatically adjusting to look perfect on smartphones, tablets, and desktops. This is crucial since most Kenyan internet users browse on mobile devices. We test across all device types.

Custom websites (React/Next.js) offer better performance, security, and unique functionality. WordPress is good for content-heavy sites. For most Kenyan businesses, we recommend custom development for faster loading, better SEO, and unique brand experience.

Yes! We build complete e-commerce websites with M-Pesa, Airtel Money, card payments, and international gateways. Includes inventory management, customer accounts, order tracking, and admin dashboards. Perfect for businesses selling products online in Kenya.

We use modern technologies: React, Next.js, TypeScript, and Tailwind CSS for frontend. Backend: Node.js, Laravel, Python, or PHP. We also work with WordPress, Shopify when appropriate. All websites are built for speed, security, and SEO.

Yes! We redesign outdated websites with modern design, better performance, and improved user experience. We can preserve your existing content and SEO rankings while completely upgrading the design, functionality, and mobile responsiveness of your website.

Emails go to spam due to poor domain configuration, missing SPF/DKIM records, or using unreliable email providers. We set up professional email with proper DNS configuration, spam prevention, and reliable providers like Google Workspace or Microsoft 365 to ensure maximum deliverability.

Gmail is free personal email, while Google Workspace is professional business email with your domain (@yourbusiness.com), enhanced security, admin controls, and business features. Google Workspace costs $6-18 per user monthly but provides professional credibility and better email deliverability.

Yes! We handle complete email migrations from any provider (Gmail, Yahoo, Outlook, cPanel email) to professional business email platforms. We ensure zero data loss and minimal downtime during the migration process, preserving all your important email history.

We set up professional email addresses ([email protected], [email protected]) with Google Workspace, Microsoft 365, or Zoho Workplace. This includes domain configuration, user account creation, security setup, and training your team on using the new professional email system.

Google Workspace is most popular for its reliability and integration with other tools. Microsoft 365 is excellent for businesses using Office applications. Zoho Workplace offers good value for smaller businesses. We recommend based on your business size, budget, and specific needs.

We provide emergency email support for businesses experiencing email outages, delivery failures, or security issues. Contact us immediately via WhatsApp (+254 759 900 200) for urgent email problems. We can usually diagnose and resolve email issues within hours to restore your business communications.

Google Workspace is the most reliable email provider for Kenyan businesses, offering 99.9% uptime, excellent support, and seamless integration. Microsoft 365 is also highly reliable for Office users. We're local partners who can provide immediate support and setup for both platforms.

Both are excellent choices. Gmail (Google Workspace) offers better integration with Google tools, simpler interface, and excellent spam filtering. Outlook (Microsoft 365) integrates perfectly with Office applications and offers advanced calendar features. We help you choose based on your existing tools and preferences.

We set up professional email addresses (like [email protected]) using Google Workspace, Microsoft 365, or Zoho Workplace. Process includes domain verification, DNS configuration, email account creation, and training. Setup takes 1-2 days with full migration support.

Business email setup costs: Zoho Workplace (free plan) setup KES 5,000-10,000. Google Workspace setup KES 8,000-15,000. Microsoft 365 setup KES 10,000-20,000. Email migration from existing systems KES 5,000-15,000. All prices include domain configuration and training.

Common reasons: missing SPF/DKIM/DMARC records, poor domain reputation, shared hosting issues, lack of email authentication, and using personal email for business. We fix all authentication issues and improve email deliverability to ensure your emails reach customers' inboxes.

Google Workspace: Best for collaboration and integration. Microsoft 365: Excellent for businesses using Windows/Office. Zoho Workplace: Cost-effective with free plan option. We recommend based on your business size, budget, and existing tools. All work perfectly.

Yes! We can set up business email using your existing domain (yourcompany.co.ke or .com). If you don't have a domain, we help register one. Process includes DNS configuration, email account setup, and ensuring proper email authentication for deliverability.

Business email migration timeline: Simple setups 1-2 days, complex migrations with multiple users 3-5 business days. We ensure zero downtime, complete data integrity, and all emails, contacts, and calendars are safely transferred to the new system.

All existing emails, contacts, and calendars are safely migrated to your new business email system. We use professional migration tools to ensure no data is lost. Your email addresses stay the same, so clients won't notice any change.

Yes! We offer ongoing email support including troubleshooting, user management, security monitoring, backup services, and new staff training. Email support packages start from KES 3,000/month depending on your business needs and number of users.

Absolutely! We configure business email to work on all devices: smartphones (iPhone/Android), tablets, laptops, and desktops. We support Outlook, Apple Mail, Gmail app, and provide webmail access so you can check email from anywhere with internet.

Zoho Workplace free plan includes professional email addresses ([email protected]), starts at 5GB storage per user, ad-free experience, webmail access, mobile apps, and basic collaboration tools. Perfect for small businesses starting out, with easy upgrade options as you grow.

We implement comprehensive email security: SPF/DKIM/DMARC authentication, SSL encryption, advanced spam filtering, phishing protection, two-factor authentication, and regular security audits. Plus user training on email security best practices for your team.

Yes! We specialize in migrating from personal Gmail, Yahoo, or other free email services to professional business email. We transfer all emails, contacts, and ensure your business has a professional image with [email protected] addresses.

Yes! We can integrate your business email with email marketing tools, set up proper authentication for marketing emails, configure newsletter systems, and ensure your marketing emails don't go to spam. This helps with customer communication and business growth.

Yes! We provide emergency email support to get your business communications back online quickly. Our support packages include rapid response for email outages, troubleshooting, and 24/7 monitoring to prevent issues before they affect your business.

Absolutely! We set up shared email addresses (info@, sales@, [email protected]) that multiple team members can access. Includes proper folder organization, email forwarding rules, and access management for team collaboration.

Bulk SMS pricing in Kenya: Starting from KES 0.50 per message depending on volume. Premium sender ID KES 7,500-22,500 one-time setup. Volume discounts available: 1-25,000 SMS (KES 0.80/SMS), 25,001-100,000 SMS (KES 0.70/SMS), 100,001-500,000 SMS (KES 0.60/SMS), 500,001+ SMS (KES 0.50/SMS). No monthly fees, pay only for what you send. M-Pesa payment accepted.

We offer: 99.9% delivery rate to all Kenyan networks (Safaricom, Airtel, Telkom), premium sender IDs, real-time delivery reports, 24/7 support, API integration, personalization, scheduling, and competitive pricing. Based in Nairobi with local support team and instant account activation.

We achieve 99.9% delivery rate across all Kenyan mobile networks: Safaricom, Airtel Kenya, and Telkom Kenya. Messages are delivered within 1-30 seconds during normal network conditions. We provide real-time delivery reports showing delivered, pending, and failed messages with reasons.

Yes! We register premium sender IDs (alphanumeric names like 'YourBrand') with Kenyan mobile operators. Setup takes 3-5 business days and costs KES 7,500-22,500 one-time fee. Sender IDs increase brand recognition and trust, perfect for marketing and customer communications.

We provide REST API with comprehensive documentation for easy integration. Send SMS from any programming language (PHP, Python, Java, JavaScript, etc). Common integrations: OTP verification, order confirmations, payment alerts, booking reminders. Technical support included for implementation.

Absolutely! Use dynamic fields like {Name}, {Amount}, {Date} to personalize each message. Upload CSV/Excel with customer data or use our API for real-time personalization. Perfect for: personalized offers, payment reminders with amounts, appointment confirmations with dates and times.

Send any business SMS: Marketing campaigns, promotional offers, transactional alerts (M-Pesa, orders), OTP/2FA verification codes, appointment reminders, delivery notifications, event invitations, customer surveys, payment reminders, stock alerts, and emergency notifications.

Yes! Real-time delivery reports show: delivered count, pending messages, failed messages with reasons, delivery timestamps, network operator data. Analytics dashboard displays: campaign performance, delivery rates, response rates, peak sending times, cost analysis.

Yes! Schedule SMS for specific date and time or send immediately. Features: bulk scheduling for campaigns, timezone-aware delivery, recurring messages (daily, weekly, monthly), optimal time recommendations based on response rates. Perfect for marketing campaigns and reminders.

Buy SMS credits via: M-Pesa (instant activation), bank transfer, card payments. Minimum purchase KES 5,000. Credits never expire. Volume discounts automatically applied. Instant SMS balance updates. Monthly invoicing available for corporate clients with credit terms.

Yes! Send SMS to 200+ countries worldwide. International SMS pricing varies by country: East Africa (Uganda, Tanzania, Rwanda) from KES 2.50/SMS, rest of Africa KES 4-8/SMS, global rates KES 5-12/SMS. Delivery reports included for all destinations.

Standard SMS: 160 characters (single message). Long SMS: up to 1,530 characters (charged as multiple messages - 306 characters per part for concatenated SMS). Unicode (Swahili, special characters): 70 characters per message. Our platform automatically calculates message parts and costs.

Yes! Two-way SMS allows customers to reply to your messages. We provide: shared shortcodes (affordable), dedicated shortcodes (premium branding), keyword-based campaigns, automated responses, inbox management, conversation history. Perfect for surveys, contests, customer service.

Yes! Our platform is perfect for OTP/2FA: High priority routing (10-second delivery), numeric sender IDs for better delivery, API integration with your authentication system, templates for verification codes, delivery confirmation, resend capabilities. Widely used by fintech, e-commerce, and SaaS.

Used by: Retail (promotions, sales alerts), Fintech (M-Pesa notifications, loan reminders), Healthcare (appointment reminders), Education (exam alerts, fee reminders), Real Estate (property alerts), Hospitality (booking confirmations), Logistics (delivery updates), NGOs (community alerts).

Instant activation! Register account, verify business details (15 minutes), buy SMS credits via M-Pesa, start sending immediately. Premium sender ID registration takes 3-5 days. API access provided instantly with documentation and code samples. 24/7 support for setup assistance.

Yes! Fully compliant with: Kenya Data Protection Act, Communications Authority of Kenya (CA) regulations, GDPR standards. We enforce: opt-out mechanisms, consent requirements, data encryption, secure storage, spam prevention. All sender IDs registered with Kenyan operators.

Yes! Popular use case. Send automated SMS when: Customer makes M-Pesa payment, B2C disbursements processed, payment reminders, receipt confirmations. We integrate with M-Pesa API to trigger SMS based on transaction events. Includes transaction details in messages.

Comprehensive support: 24/7 technical support (phone, email, WhatsApp), campaign strategy consultation, message optimization tips, best practices training, API implementation assistance, delivery troubleshooting, account management. Based in Nairobi for fast response times.

WhatsApp Business Cloud API is Meta's cloud-hosted platform that allows businesses to connect their systems directly to WhatsApp for automated, scalable messaging. Unlike WhatsApp Business App (limited to 5 devices), the API supports unlimited agents, handles thousands of conversations simultaneously, and enables advanced features like chatbots, bulk messaging, automated workflows, and CRM integrations. Hosted by Meta, no server management required.

WhatsApp API pricing (effective 2025): Per-message billing model. Marketing messages: KES 8-15 per message depending on volume. Utility messages (transactional): KES 3-6 per message. Service conversations (customer replies within 24hrs): Free for first 1,000/month, then KES 2-4 per message. Setup fee: KES 35,000-75,000 (includes Meta verification, API integration, chatbot setup). No monthly subscription. Volume discounts available for enterprise.

WhatsApp Business App: Free, manual messaging, up to 5 devices, limited to 256 broadcast recipients, no automation, suitable for small businesses. WhatsApp API: Paid per message, unlimited devices/agents, unlimited contacts, full automation with chatbots, CRM integration, advanced analytics, handles thousands of messages simultaneously, enterprise-grade support. API is for medium-large businesses needing scale and automation.

Yes! We build custom AI chatbots powered by advanced language models (GPT-4, Claude, or custom-trained models on your business domain). Capabilities: Answer FAQs 24/7, qualify leads, process orders, book appointments, provide product recommendations, collect feedback, escalate complex queries to human agents. Integration with your knowledge base, CRM, inventory systems. Supports English, Swahili, and multiple languages. Compliance with Meta's AI usage policies.

Yes, but with strict compliance requirements. WhatsApp allows marketing messages only to users who've opted-in to receive them. Features: Template-based messages (pre-approved by Meta), personalization with customer data, scheduling, delivery reports. Perfect for: product launches, promotional campaigns, abandoned cart recovery, event invitations. Open rates 98% vs 20% for email. We handle template approval, compliance, and campaign management.

Verification process: 1) Meta Business Account creation, 2) Business verification (submit business documents, 2-5 days), 3) WhatsApp Business Profile setup (display name, logo, description), 4) Phone number registration (dedicated number required), 5) Green checkmark verification (optional, for brand trust). We manage the entire verification process, handle document submission, and ensure compliance. Setup time: 5-10 business days.

Absolutely! Popular use case in Kenya. Send automated WhatsApp messages when: M-Pesa payment received, B2C disbursements processed, payment reminders for pending invoices, receipt confirmations with transaction details. Integration with M-Pesa API (Daraja) to trigger WhatsApp messages based on transaction events. More engaging than SMS - customers can reply, ask questions, or request support directly.

Used across all industries: E-commerce (order confirmations, delivery tracking, customer support), Fintech (loan alerts, payment reminders, KYC verification), Healthcare (appointment reminders, test results, telemedicine), Education (exam alerts, fee reminders, student support), Real Estate (property inquiries, viewing bookings), Hospitality (booking confirmations, guest services), Logistics (delivery updates, tracking), SaaS (onboarding, support, feature announcements).

Yes! WhatsApp API is fully two-way. Customers can reply to your messages, ask questions, request support. Your team manages conversations from unified inbox (we provide dashboard). Features: conversation history, agent assignment, canned responses, typing indicators, read receipts. AI chatbot handles routine queries 24/7, escalates complex issues to human agents. All conversations encrypted end-to-end.

Rich messaging capabilities: Text messages, images, videos, PDFs/documents, location sharing, contact cards, interactive buttons (up to 3 call-to-action buttons), list messages (up to 10 options), quick replies, product catalogs, payment requests (in supported regions). Perfect for: product showcases, order confirmations with tracking buttons, interactive menus, support ticketing, appointment booking flows.

We train AI agents on your specific business domain: Upload knowledge base (FAQs, policies, product catalogs, past conversations), AI learns your brand voice, terminology, common customer queries. The agent provides accurate, contextual responses 24/7. Capabilities: product recommendations based on inventory, order status lookups, appointment booking with real-time calendar integration, lead qualification, technical support. Continuous learning from customer interactions.

99.5%+ delivery rate to active WhatsApp users. Messages typically delivered within 2-5 seconds. Real-time delivery reports show: sent, delivered, read, failed (with reasons). Failed delivery reasons: invalid number, WhatsApp not installed, user blocked business, number on WhatsApp's blocklist. Much higher engagement than SMS or email - 98% open rate, 45-60% response rate.

Not recommended if actively used. WhatsApp API requires a dedicated phone number (cannot be registered on WhatsApp Business App or personal WhatsApp simultaneously). Best practice: Get new number for API use. We help with: Safaricom/Airtel number procurement, number porting from existing provider (if you want to migrate), shortcode integration for branded numbers, multi-number setup for departments (sales, support, billing).

Comprehensive analytics dashboard: Message metrics (sent, delivered, read, failed), response rates, conversation volume, agent performance, customer satisfaction scores, peak activity times, chatbot resolution rates. Advanced reports: campaign ROI, customer journey analysis, sentiment analysis, conversion tracking. Export data for deeper analysis. Real-time monitoring of message queues, API health, billing usage.

Intelligent escalation: Chatbot handles routine queries (hours, pricing, FAQs), detects when it can't answer (complex issues, angry customers, specific requests for human), automatically routes to available agent with conversation context. Agent sees: full chat history, customer profile, AI's attempted resolution. Seamless handoff. Agent can take over, resolve issue, then hand back to bot. Business hours routing: bot 24/7, humans during work hours.

Yes! WhatsApp API is compliant with: Kenya Data Protection Act 2019, GDPR, Meta's data protection standards. All messages encrypted end-to-end. We implement: Opt-in mechanisms (customers consent before messaging), opt-out functionality (easy unsubscribe), data retention policies, secure storage, access controls. We help with compliance documentation, privacy policy updates, consent management, data processing agreements.

Yes! We integrate with popular systems: CRMs (Salesforce, HubSpot, Zoho, custom), E-commerce platforms (Shopify, WooCommerce, Magento), Help desks (Zendesk, Freshdesk, Intercom), Payment systems (M-Pesa, Stripe, PayPal), Booking systems, ERPs. Custom API development for proprietary systems. Features: bi-directional sync, automated workflows, triggered messages based on CRM events, customer data enrichment.

Setup process: Week 1 - Meta Business verification, number registration, initial setup. Week 2 - Message template creation & approval, chatbot training (if applicable), CRM integration. Week 3 - Testing, agent training, soft launch. Timeline: 2-3 weeks for full deployment. Express setup (7-10 days) available for standard use cases. We handle: technical setup, Meta verification, template submissions, integration development, team training, compliance documentation.

Comprehensive support packages: 24/7 technical support (phone, email, WhatsApp), monthly performance reviews, chatbot optimization and retraining, template management and approvals, compliance monitoring, API updates and upgrades, scaling assistance, agent training refreshers. Based in Nairobi with local support team. Response times: Critical issues (1 hour), technical queries (4 hours), feature requests (24-48 hours).

WhatsApp advantages: 98% open rate vs 20% SMS, rich media (images, videos, buttons), two-way conversations, read receipts, no character limits, lower cost per engagement, brand presence (profile, catalog), interactive features. SMS advantages: No internet required, reaches all phones, simpler setup, broader reach (non-WhatsApp users). Best strategy: Use both. WhatsApp for engaging campaigns and support, SMS for critical alerts and OTP. We offer integrated SMS + WhatsApp solutions.

Logo design in Kenya starts from KES 25,000 for complete starter brand packages including business cards. Professional brand packages start from KES 65,000 with comprehensive brand guidelines. Premium brand transformation packages start from KES 120,000. All packages include multiple design concepts and high-resolution files.

We provide complete brand identity services: logo design, business cards, letterheads, brochures, banners, company profiles, marketing materials, and brand guidelines. We also coordinate with trusted printers for physical materials and provide digital files for online use.

Logo and brand identity design typically takes 2-4 weeks. Simple logo projects can be completed in 1-2 weeks, while comprehensive brand packages with multiple materials take 3-6 weeks. Timeline depends on revisions and content readiness.

Yes! We coordinate with trusted printing partners in Nairobi and across Kenya for high-quality printing of business cards, brochures, banners, and other marketing materials. We provide print-ready files with specifications and can oversee the entire printing process.

Absolutely! We redesign outdated logos and refresh brand identities to modern standards. We can preserve brand recognition while updating colors, typography, and style to better represent your business and appeal to current customers.

Professional branding builds trust, credibility, and makes your business memorable. In competitive markets like Nairobi, strong branding helps customers choose you over competitors, justifies premium pricing, and creates lasting business relationships.

Yes! We design comprehensive marketing materials including brochures, flyers, banners, pull-up stands, business profiles, presentation templates, social media graphics, and any other marketing collateral your business needs to attract and convert customers.

We combine strategic thinking with creative design, understanding both global design trends and local Kenyan market preferences. Unlike freelancers, we provide consistent quality, meet deadlines, offer ongoing support, and ensure your brand works across all platforms and materials.

Professional branding costs in Kenya: Starter brand packages start from KES 25,000. Professional brand identity packages start from KES 65,000. Premium brand transformation packages start from KES 120,000. All packages include multiple design concepts, brand guidelines, and high-resolution files for all uses.

Complete brand identity packages include custom logo design, brand color palette, typography selection, business card design, letterhead templates, brand guidelines, social media graphics, and high-resolution files in all formats. Premium packages also include marketing materials and printing coordination.

Brand design timeline: Simple logos 1-2 weeks, professional brand packages 2-4 weeks, premium brand transformations 3-6 weeks. Timeline depends on complexity, revisions, and how quickly you provide feedback and content.

Yes! We design comprehensive marketing materials including brochures, flyers, business cards, banners, company profiles, and presentation templates. We also coordinate with trusted printing partners in Nairobi for high-quality physical materials.

Absolutely! We help businesses refresh their brand identity while preserving brand recognition. We can update logos, colors, typography, and marketing materials to modern standards that better represent your business and appeal to your target customers.

We provide comprehensive file packages including high-resolution PNG, JPEG, PDF, and vector files (AI, EPS, SVG). You receive files optimized for print, web, social media, and any other use case. All files come with usage guidelines.

Yes! Our branding process starts with understanding your business, target customers, and competitive landscape. We develop brand strategy, positioning, and messaging that resonates with your audience and differentiates you from competitors.

We combine strategic brand thinking with creative design expertise. Unlike freelancers, we provide consistent quality, meet deadlines, understand both global trends and local Kenyan market preferences, and offer ongoing support as your business grows.

Custom software costs depend on complexity and features. Simple business applications start from KES 500,000, while enterprise systems can range from KES 2-10 million+. We provide detailed quotes after analyzing your requirements, expected user load, and integration needs.

We develop inventory management systems, CRM platforms, accounting software, booking systems, learning management systems, API integrations, mobile apps, and enterprise applications. We specialize in business automation solutions that streamline operations and increase efficiency.

Development timeline varies by complexity: Simple applications take 2-4 months, medium complexity systems 4-8 months, and enterprise applications 8-18 months. We provide detailed project plans with milestones and regular progress updates throughout development.

Yes! We provide ongoing maintenance, bug fixes, feature updates, and technical support for all custom software we develop. Support packages start from KES 25,000/month and include server maintenance, security updates, and user support to keep your software running smoothly.

Absolutely! We specialize in API integrations and system connections. We can integrate your custom software with accounting systems (QuickBooks, Sage), payment gateways, email marketing platforms, CRM systems, and any other business tools you currently use.

We combine international expertise with local market knowledge. Unlike offshore developers, we understand Kenyan business needs, provide face-to-face meetings, work in EAT timezone, and offer ongoing support. We've delivered 100+ projects with modern technologies and proven methodologies.

Custom software development timeline: Simple applications 2-4 months, medium complexity 4-8 months, enterprise systems 8-18 months. Timeline depends on feature scope, team size, and feedback speed. We provide detailed project schedules and regular progress updates.

Yes! We develop native and cross-platform mobile apps using React Native and Flutter. This allows one codebase to work on both Android and iOS, reducing costs while maintaining native performance. Perfect for businesses targeting Kenyan mobile users.

Absolutely! We specializen payment integrations: M-Pesa (C2B, B2C, B2B), Airtel Money, card payments, and international gateways. We handle API integrations, transaction monitoring, and ensure secure, reliable payment processing for your software.

We build: CRM systems, inventory management, HR/payroll systems, e-commerce platforms, booking systems, financial applications, school management systems, hospital management, manufacturing systems, and industry-specific solutions for Kenyan businesses.

Yes! We offer comprehensive maintenance packages including bug fixes, feature updates, security patches, performance optimization, hosting management, and technical support. Maintenance plans start from KES 20,000/month depending on system complexity.

Definitely! We specialize in code audits, legacy system modernization, performance optimization, security improvements, and feature additions. We can take over projects from other developers and improve them with modern technology and best practices.

We use modern, proven technologies: React/Next.js and TypeScript for web frontend, React Native/Flutter for mobile, Node.js/Laravel/Python for backend, PostgreSQL/MySQL/MongoDB for databases, AWS/Google Cloud for hosting. We choose the best technology for your specific needs.

Yes! You own all intellectual property and source code upon final payment. We provide complete code documentation, deployment guides, training, and knowledge transfer to ensure you have full control and understanding of your software.

Absolutely! We specialize in system integrations including CRMs (Salesforce, HubSpot), ERPs (SAP, Odoo), accounting systems (QuickBooks, Sage), databases, and third-party APIs. We ensure seamless data flow between all your business tools.

We use agile development methodologies that accommodate changing requirements. We provide regular demos, gather feedback, and adjust scope as needed. Change requests are managed transparently with clear impact assessments and updated timelines.

Yes! We provide comprehensive user training, admin training, technical documentation, video tutorials, and ongoing support to ensure your team can effectively use and manage the custom software. Training is included in all our development packages.

Absolutely! We specialize in digital transformation for Kenyan businesses. We analyze your current processes, design efficient digital workflows, build custom software solutions, migrate data, and train your team. Perfect for businesses ready to modernize operations.

We build software for: healthcare (hospitals, clinics), education (schools, universities), manufacturing, retail, agriculture, logistics, finance, real estate, hospitality, and professional services. We understand different industry needs and regulatory requirements.

Yes! We handle complete deployment including cloud hosting setup (AWS, Google Cloud, Azure), SSL certificates, database configuration, backup systems, monitoring, and ongoing infrastructure management. Your software is secure, scalable, and always available.

AI can automate customer service with chatbots, analyze customer data for better insights, automate repetitive tasks, improve inventory forecasting, enhance security with fraud detection, and provide personalized customer experiences. We help identify AI opportunities specific to your business.

We develop custom chatbots, predictive analytics systems, computer vision applications, natural language processing tools, recommendation engines, fraud detection systems, and automated decision-making platforms tailored to your specific business needs and industry requirements.

AI project costs vary significantly based on complexity. Simple chatbots start from KES 200,000, while advanced machine learning systems can range from KES 1-5 million+. We provide detailed cost estimates after understanding your specific AI requirements and expected outcomes.

Not always. While some AI solutions require large datasets, others can work with smaller, high-quality data. We can also help you collect and organize data, use pre-trained models, or start with simple AI implementations that grow with your data availability.

We design assistants that live inside the tools your teams already use - email, Slack, CRMs, ERPs - and complete actions on their behalf. Think onboarding assistants that auto-draft proposals, finance bots that reconcile accounts, or field service assistants that build work orders in seconds.

We work with OpenAI GPT, Anthropic Claude, Google Gemini, DeepSeek, Llama, Mistral, and other open-source variants. Every build starts with model benchmarking to balance latency, cost, privacy, and regional availability before choosing a stack.

Most organisations see their first live assistant or agent within 4–6 weeks. Week 1 focuses on discovery and success metrics, weeks 2–3 on data connectors and guardrails, weeks 4–6 on iterative testing, human-in-the-loop approval flows, and deployment.

We build retrieval-augmented generation (RAG) pipelines that sync documents, knowledge bases, CRM notes, or databases into vector stores such as Pinecone, Weaviate, Qdrant, or Azure AI Search - updated on schedules with automatic redaction of sensitive information.

Yes. We compose agents with tool access (APIs, webhooks, RPA, Zapier, Make, custom microservices) and route complex tasks through shared memory, planning, and escalation logic so that humans review high-impact decisions before execution.

Every engagement ships with policy guardrails, prompt firewalls, evaluator tests, and observability dashboards. We add content filters, PII scrubbing, jailbreak detection, audit logs, and optional approval workflows to ensure the AI stays inside your governance rules.

Absolutely. For regulated industries we deploy on Azure OpenAI, Google Vertex AI, AWS Bedrock, or fully private clusters (vLLM, TensorRT-LLM) so your data never leaves your network.

We monitor drift, run regression tests on prompts, retrain embeddings, and capture human feedback to continuously improve accuracy. Support plans start at KES 35,000/month depending on workloads and SLAs.

Business intelligence costs in Kenya: Basic BI dashboards start from KES 100,000-250,000. Advanced analytics platforms range from KES 400,000-1,500,000. Data visualization solutions start from KES 150,000. Costs depend on data sources, complexity, and user count. We provide transparent quotes after assessing your data needs.

We develop custom dashboards, automated reporting systems, data visualization tools, predictive analytics, sales performance tracking, inventory analytics, customer behavior analysis, and real-time business monitoring solutions tailored to your specific industry needs.

Yes! We can connect to and analyze data from your existing systems including accounting software, CRM, e-commerce platforms, spreadsheets, and databases. We create unified dashboards that provide comprehensive business insights from all your data sources.

We use modern tools including Power BI, Tableau, custom React dashboards, and Python-based solutions. Tool selection depends on your data sources, user count, budget, and specific visualization needs. We recommend the best solution for your business.

Cloud hosting uses multiple servers to host your website, providing better reliability, faster loading speeds, automatic scaling, and enhanced security compared to traditional hosting. Your website stays online even if one server fails, and you only pay for resources you actually use.

We optimize images, implement caching, use Content Delivery Networks (CDN), minimize code, choose fast hosting servers, and monitor performance continuously. Faster websites rank better on Google, reduce bounce rates, and provide better user experience especially for mobile users.

Yes! We handle complete website migrations from any hosting provider to faster, more reliable cloud hosting. We ensure zero downtime, preserve all data and emails, and optimize performance during the migration process for better speed and reliability.

Shared hosting puts multiple websites on one server, leading to slower speeds and downtime risks. Cloud hosting uses multiple servers, providing better performance, reliability, and security. Cloud hosting costs slightly more but offers significantly better website performance and uptime.

Cloud migration costs in Kenya: Basic cloud setup starts from KES 50,000-100,000. Enterprise migrations range from KES 200,000-500,000. AWS setup and migration start from KES 75,000. Costs depend on current infrastructure size, complexity, and timeline. We provide transparent quotes after assessment.

Cloud hosting provides better reliability, automatic scaling, enhanced security, faster performance, and cost efficiency. Your applications stay online even during server failures, automatically handle traffic spikes, and you only pay for resources you actually use.

AWS offers comprehensive services and global reach. Google Cloud provides excellent AI/ML tools. Microsoft Azure integrates well with Office. DigitalOcean offers simplicity and good pricing. We recommend based on your specific needs, budget, and technical requirements.

Yes! We handle complete migrations from shared hosting, VPS, or on-premise servers to cloud platforms. We ensure zero downtime, preserve all data, optimize performance, and provide training on managing your new cloud infrastructure.

Yes! We provide ongoing cloud management including monitoring, security updates, performance optimization, backup management, and cost optimization. Support packages start from KES 20,000/month depending on infrastructure complexity.

We provide comprehensive cybersecurity services including security audits, vulnerability assessments, penetration testing, security monitoring, incident response, compliance consulting (ISO 27001, GDPR), employee security training, and 24/7 threat detection to protect your business from cyber attacks.

Cybersecurity audits in Kenya start from KES 150,000 for basic security assessments. Comprehensive vulnerability assessments range from KES 300,000-800,000. Penetration testing starts from KES 400,000. Ongoing security monitoring starts from KES 50,000/month. Costs depend on business size, systems complexity, and compliance requirements.

Cyber attacks on Kenyan businesses are increasing, with ransomware, data breaches, and financial fraud costing millions annually. Cybersecurity protects customer data, ensures regulatory compliance, prevents financial losses, maintains business reputation, and keeps operations running without disruption from security incidents.

Penetration testing simulates real cyber attacks to identify security vulnerabilities before hackers exploit them. We ethically hack your systems, networks, and applications to find weaknesses, then provide detailed reports with remediation steps to strengthen your security posture and protect against real threats.

Yes! We help businesses comply with Kenya Data Protection Act, GDPR, ISO 27001, and industry-specific regulations. Services include compliance audits, policy development, data protection impact assessments, employee training, and ongoing compliance monitoring to avoid regulatory penalties.

We provide emergency incident response services 24/7. Contact us immediately at +254 759 900 200 for security breaches. We contain the threat, investigate the incident, recover systems, implement security patches, notify affected parties as required by law, and prevent future attacks.

Ransomware protection includes regular security updates, employee security training, email filtering, network segmentation, multi-factor authentication, regular backups, endpoint protection, and continuous monitoring. We implement layered security defenses and incident response plans to prevent and respond to ransomware threats.

Yes! We provide customized security awareness training for employees covering phishing recognition, password security, social engineering, safe internet usage, data protection, and incident reporting. Training includes simulated phishing exercises and ongoing security updates to build a security-conscious culture.

Cybersecurity service costs in Kenya: Security audits start from KES 150,000. Vulnerability assessments KES 300,000-800,000. Penetration testing starts from KES 400,000. Ongoing security monitoring KES 50,000-150,000/month. Incident response retainers KES 75,000/month. Costs depend on business size, systems, and compliance needs.

Comprehensive security audits include network security assessment, application security testing, access control review, security policy evaluation, vulnerability scanning, risk assessment, compliance gap analysis, employee security awareness evaluation, and detailed remediation roadmap with prioritized recommendations.

Security audit timeline: Basic assessments 1-2 weeks, comprehensive audits 3-6 weeks, penetration testing 2-4 weeks. Timeline depends on business size, number of systems, application complexity, and scope. We provide detailed timelines during scoping.

Yes! We provide emergency incident response for ransomware, data breaches, malware infections, and security compromises. We contain threats, investigate incidents, recover systems, implement security patches, handle legal/compliance requirements, and prevent future attacks. Available 24/7 for emergencies.

We help businesses achieve and maintain ISO 27001, SOC 2, PCI DSS, GDPR, Kenya Data Protection Act compliance, and industry-specific regulations. Services include gap analysis, policy development, technical implementation, auditor coordination, and ongoing compliance monitoring.

Yes! We provide 24/7 security monitoring, threat detection, log analysis, vulnerability management, security patch management, and incident response. Our Security Operations Center (SOC) monitors your infrastructure continuously and responds immediately to security threats and anomalies.

We combine local market knowledge with international security standards. Our team holds industry certifications (CEH, CISSP, CISM), we use latest security tools and methodologies, provide 24/7 support, understand Kenyan regulatory requirements, and offer comprehensive services from assessment to ongoing protection.

We schedule security testing during low-traffic periods, use non-intrusive testing methods where appropriate, coordinate with your IT team, implement fail-safes to prevent disruption, and provide detailed testing schedules. For production systems, we use staged approaches and can test in isolated environments first.

Technology consulting costs in Kenya: Initial tech assessment KES 50,000-150,000. Digital transformation strategies KES 200,000-800,000. Ongoing advisory retainers KES 30,000-100,000/month. Costs depend on project scope, duration, and complexity. We provide detailed proposals after understanding your specific business needs.

We provide digital transformation strategy, technology stack recommendations, system architecture review, vendor selection guidance, IT infrastructure planning, software evaluation, process automation consulting, and long-term technology roadmapping for growing businesses.

Technology consulting identifies opportunities to automate processes, improve efficiency, reduce costs, enhance customer experience, and scale operations. We help you make informed technology decisions that drive business growth and competitive advantage.

Yes! We work with startups, SMEs, and enterprises. Our consulting approach is tailored to your business size, industry, budget, and growth stage. We provide practical recommendations that fit your current situation and future goals.

Contact us through our website form, WhatsApp (+254 759 900 200), or email ([email protected]). We'll schedule a consultation to understand your needs, provide a detailed proposal with pricing and timeline, and start your project once you're ready to proceed.

Yes! We work with businesses across Kenya (Mombasa, Kisumu, Eldoret, Nakuru) and internationally. Being remote-first, we provide the same quality service regardless of location. We conduct meetings via video calls and provide all services digitally, ensuring effective collaboration anywhere in the world.

We accept M-Pesa, bank transfers, and international payments via Wise or PayPal. For larger projects, we offer payment plans with milestones. We require 50% deposit to start projects, with remaining payments tied to project milestones and completion.

Yes! We provide comprehensive training for all websites, software, and systems we develop. This includes user manuals, video tutorials, live training sessions, and ongoing support to ensure your team can effectively use and manage the new systems.

We focus on business results, not just technology. We provide transparent pricing, reliable ongoing support, work with modern technologies, offer fixed-price packages for predictable costs, and maintain long-term partnerships with our clients rather than just project-based relationships.

Yes! We can provide case studies and references from similar businesses we've worked with (with their permission). We've helped businesses across various industries improve their digital presence, automate operations, and grow their revenue through technology solutions.

We work with restaurants, hotels, retail stores, clinics, schools, manufacturing companies, real estate agencies, law firms, consultancies, NGOs, fintech startups, and many other industries. Our solutions are tailored to each industry's specific needs and regulatory requirements.

We work with both businesses and individuals. Whether you're an entrepreneur, freelancer, consultant, artist, blogger, or someone who needs a personal website or digital solution, we provide the same professional service. Many of our individual clients later grow into successful businesses with our ongoing support.

Noria Technologies has been serving Kenyan businesses since our founding. We've grown from a startup to a trusted technology partner, helping hundreds of businesses across Kenya transform their operations through innovative digital solutions and ongoing support.

Noria Technologies is consistently rated as one of the top web development companies in Nairobi. We're based locally, understand Kenyan market needs, provide transparent pricing, offer ongoing support, and deliver international-quality websites. Unlike many providers, we maintain long-term partnerships with our clients.

We're recognized as a leading digital solutions provider in Kenya due to our comprehensive services, modern technology stack, local market expertise, transparent pricing, and proven track record. We focus on business results, not just technology, making us the preferred choice for growing businesses.

Yes! We provide emergency website repair services for broken websites, hacked sites, server issues, and critical errors. Contact us immediately via WhatsApp (+254 759 900 200) for urgent issues. We offer same-day response for critical website problems that affect your business operations.

For urgent projects, we can deliver simple business websites in 1-2 weeks and have express development packages available. We prioritize urgent projects and can work extended hours to meet tight deadlines. Contact us to discuss your timeline requirements and express development options.

We provide emergency email support for businesses experiencing email outages, delivery issues, or security problems. Contact us immediately at +254 759 900 200 for urgent email issues. We can usually resolve email problems within hours and provide temporary solutions to keep your business communications running.