AI + Communication
AI assistants on WhatsApp that answer product questions, check stock, take orders, and pass complex chats to a human - so you stop losing customers to the queue.
Typical first build
KES 100k - 280k
Timeline
3 - 5 weeks
Includes
Discovery, build, launch, and a 30-day post-launch window for adjustments.
Range covers most retail projects in this pillar. Final scope and price come out of a planning call.
Common use cases
When this becomes useful for Retail
WhatsApp product and order assistant
A retailer whose customers ask product, stock, price, and delivery questions across WhatsApp at all hours.
Outcome
Common questions get fast, accurate answers and the team takes over only when the chat needs judgement.
Bulk SMS and WhatsApp campaigns
A retailer running offers, restock alerts, and reorder nudges to a customer list that is currently messaged manually.
Outcome
Targeted campaigns go out on a schedule, with delivery, reply, and conversion visible in one report.
After-sale follow-up and review collection
A retailer that loses repeat business because there is no consistent thank-you, delivery check, or review request after a sale.
Outcome
Each completed order triggers a follow-up sequence that drives reviews, repeat purchases, and referral introductions.
Sound like your situation?
A 30-minute planning call gets you scope, timeline, and a budget range you can act on.
Problems we hear most often from Retail
If any of these sound familiar, this pillar is the right place to start.
WhatsApp is the main customer channel but no one is answering after hours or during peaks
The same product, stock, and delivery questions consume hours of staff time every day
Repeat customers are messaged manually if at all, so the list goes cold
There is no record of what was promised in chat once an order is fulfilled or disputed
What is included
Capabilities for Retail
WhatsApp AI for product and stock questions
Order intake and status updates
AI handoff to a human agent
Bulk SMS and WhatsApp campaigns
Workflow example
How it changes for Retail
The useful question is not only what feature gets built - it is what changes in how customers, staff, payments, and records move through the business.
Before
WhatsApp inboxes pile up overnight; staff answer the same questions all day and orders slip through the cracks.
Build
We define the assistant's allowed tasks, knowledge, and handoff rules; then connect WhatsApp, web chat, and order data.
After
Customers get instant answers on stock, price, and orders; the team handles only the chats that need a person.
Want a workflow mapped for your business?
We will sketch the before/build/after for your specific operation on the call.
Infrastructure inside this pillar
The rails we wire in when the workflow needs them
Good fit when
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You already know the common questions, lead stages, or support categories.
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The team needs faster first response but still wants human control.
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WhatsApp, SMS, web chat, email, or CRM handoff matters to the workflow.
Not the best starting point when
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You want AI to make sensitive decisions without review or clear rules.
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There is no approved source of truth for answers, pricing, policies, or escalation.
Example deliveries
What this looks like for Retail
Retail WhatsApp order triage
AI-assisted intake for product questions, order status, and handoff from WhatsApp into the sales workflow.
Scoping inputs
What makes planning faster
You do not need perfect documentation before a call. These are the practical details that help us recommend the right starting build and avoid unnecessary scope.
Top customer questions, lead qualification rules, and escalation triggers.
Approved documents, product data, FAQs, policies, or scripts the AI can use.
Channels to connect: WhatsApp, web chat, SMS, email, CRM, or sheets.
What must always be handed to a human.
Buyer questions
Questions that come up from Retail
Will the AI quote prices or give wrong product info?
It only answers from approved product, price, and stock data. Anything outside that hands off to a person with full chat context.
Can it post messages to our WhatsApp Business number?
Yes. We connect to the official WhatsApp Business API so the assistant uses your verified number, with all messages logged.
What about after-sale follow-up and reviews?
Each completed order can trigger a follow-up sequence for delivery confirmation, reviews, and reorder nudges, all schedulable.
Where most retail operators start
Custom Systems first, then AI + Communication and Operations Systems
Most retailers start by giving customers a working mobile storefront with M-PESA so phone orders convert cleanly. Once volume justifies it, AI on WhatsApp removes the repeat questions and operations tools take stock and reconciliation off spreadsheets.
Industries we know best for this pillar
Built around how operators actually work
Ready to scope a ai + communication project?
Where customers reach you and the team responds faster. Tell us the bottleneck and we will point at the right scope, timeline, and budget range.
- Free 30-minute planning call
- Scope, timeline, and budget range
- WhatsApp, phone, or email available
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